Harness our technology, data & analytics to optimise your collections

“They select the right partner for the right customer at the right time. It just works!”
“Qualco has been the perfect partner as we have scaled our business”
“We know our customer data is secure and in safe hands”
“They’ve saved my team hours and hours of work”
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Hello, we are Qualco UK

Between us we have worked for decades at the frontline of collections and recoveries, and we know what challenges you are faced with in managing (or appointing) your outsourced panel.

Whether you want to retain full control, or you would like us to do it all for you (or somewhere in between), we can optimise your collections and recoveries process. Either way, ExtraCollect – our technology platform – will increase your collections and reduce your administrative costs whilst providing your customers with the highest level of service and enhanced levels of protection.

In the UK we are entrusted with more than 7.5m customer accounts, totalling more than £9bn AUM, including secured, unsecured, consumer and commercial. We would like to help look after yours.

“The definition of genius is taking the complex and making it simple.”*

With multiple partners to oversee and manage, even the simplest tasks become ever more complex and time consuming. Our ExtraCollect platform removes the mundane, repetitive elements whilst adding intelligence. It has been painstakingly designed to optimise the use of outsourced partners and it makes it look so easy!

*said Albert Einstein

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Who are your perfect partners?

Truth is, you might not have met them yet. ExtraCollect will securely receive your portfolio and its powerful algorithm will identify which partners are best suited to your specific account segments. On a daily basis your accounts will be allocated to the most appropriate agencies you have approved. That’s how we drive our clients’ collections success beyond their expectations.

Gain more control

Partners report their activities back into ExtraCollect each day, so clients enjoy near real-time oversight of their portfolio performance. Accessed via our intuitive online portal, you will benefit from up-to-date management information and business intelligence, consolidated across all your partners. Monitoring the customer journey from a Conduct Risk perspective is much easier with the data all in one place.

A brand you can trust

From the security of your customer data – stored at IBM data centres, here in the UK – to delivering a seamless customer journey on your behalf, you can trust Qualco to uphold your values and prerequisite levels of control, as expected by industry regulators.

We are obsessively driven by three things

To enhance levels of customer protection and satisfaction

To increase and expedite your collections

To reduce your administration overheads