About Us

What we do and who we are

Here to optimise your collections

Qualco’s purpose is to optimise our client’s collections and recoveries processes.

We achieve this through a unique combination of data & analytics, technology and practical experience. Our handpicked team design, develop and deliver solutions which are painstakingly created to add value in multiple ways. We aim to increase the overall collections our clients experience; reduce the administrative costs; and ensure the end customers are managed appropriately with the highest levels of customer service by our panel of outsourced partners.

Qualco ExtraCollect Infographic

Who we are

Success is down to our people. Most of our team has gained invaluable experience in the collections industry for many of the leading firms in this sector, and this combination is brought to bear through the services we offer. We understand the challenges involved in managing a panel of outsourced partners, whether scaling up the number of partners, or seeking to optimise the use of a large incumbent panel.

Christian
Christian
Managing Director, Qualco UK

Prior to founding Qualco UK in 2012, Christian was Operations Director at leading Asset Management company Credit Account Management (CAM), before that he held executive positions internationally – gaining insights across a variety of industries as diverse as Petro-Chemicals, Generated Gases, Travel and Financial Services. Christian holds a B.Sc. (Hons) in Modular Science from Brighton University.

Jan
Jan-Michael
Head of Sales

Jan-Michael is responsible for acquiring new business at Qualco. He has spent 20 years in the collections industry at Fredrickson International, Lowell Group and Qualco. He was seconded to CAM during his time at Fredrickson where he gained invaluable experience in developing panel management.

Richard
Richard
Head of Operations

Richard has over 10 years’ experience working across the full credit lifecycle. He started his career as a collector, for companies including Legal Trade, 1st Credit and CAM. Today he is responsible for managing client relationships and leading the Operations Team, creating strategies and workflows that maximise recoveries and drive revenue through agencies.

Andrew
Andy
Head of Analysis & Design

Andrew is responsible for all aspects of data coming in and going out of Qualco. This includes the on-boarding of new clients, creating the connectors to integrate the data from parties, reconciliation of back-book portfolios and all data analysis. He also provides SQL support and creates ad-hoc reports for clients and other Qualco colleagues. Prior to Qualco, Andy was the Lead Analyst at CAM and a developer at Air Products.

Jo
Jo
Head of Finance

Jo is a fully qualified CGMA Chartered Accountant who heads up Qualco’s finance function. She has a proven track record of accounting excellence developed over 15 years in the financial services sector, where she has delivered high quality management information and senior finance support to businesses. Jo has previously worked for BNP Paribas and Fredrickson International.

Charlie
Charlie
Head of Product Development

Charlie heads up the product development in Qualco. Together with his team they have delivered innovative products to Qualco’s clients. Charlie has worked on multiple industry products including payment services, panel management, debt recovery, litigation systems and digital libraries prior to joining Qualco. His skills include software development, data architecture and systems design.

Carl
Carl
Operations Manager

Carl is an Operations Manager and works with members of the Qualco Panel to develop solutions for our Clients. He has previously worked at a number of DCAs and through this has a thorough understanding of the Collections process, combined with practical experience.

Dicky
Non-Executive Director

Dicky joined Qualco as a business advisor before becoming a Non-Executive Director. He previously held senior management positions at Lowell, Barclaycard and VISA. He has broad experience of the financial services sector and is an FCA Approved Person.

Vip
Vip
Head of Client Services

Vip recently joined the team as a Project Manager working in Client Services, she is a familiar face to Qualco, having held the role of Head of Strategy at partner Sigma from 2011 until 2015. Her most recent role was Head of Strategy & Design for BT.

Apinya
Apinya
Operations Team Administrator

Apinya joined Qualco from the logistics industry and helps keep the Operations Team running smoothly. Handling requests from both clients and partners, she is in constant dialogue with all areas of the business.

James
James
Head of Risk & Compliance

James has over 15 years of experience in the collections and recoveries sector within a wide variety of companies. Prior to joining Qualco, his most recent Risk & Compliance roles were held at Enova International, Wonga and Zopa.

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.

Paul
Lead Public Sector Manager

Paul is responsible for developing the public sector side of the Qualco business, focussing on the existing DMS Framework as well as the forthcoming DRS Framework. Paul has deep experience in the public sector having joined us from Equita and Ross & Roberts (both part of Capita Enforcement) and was previously Head of Revenues, Benefits and Customer Service at Haringey Council. Paul received his MBA from Henley Management College.

Natalie
Natalie
Query Administrator

Natalie has recently joined the Administration Team, helping resolve Agency queries on behalf of our clients. She has former experience in the recoveries industry having previously worked at a DCA.

Glen
Glen
Operations Manager

Glen is an Operations Manager and works with members of the Qualco Panel to develop solutions for our Clients. Prior to joining Qualco, he previously worked at a debt purchaser and through this has a thorough understanding of the Collections process, combined with practical experience.

Ananth
Ananth
Data Analyst

Ananth is an experienced analyst and power BI developer and has worked in the financial services, media and rail sectors. Prior to joining Qualco he worked for the Rail Safety and Standards Board, leading the Business Intelligence team providing insights across the organisation with active development and management of data analytics and power BI reporting. He is now part of the Qualco Analysis team delivering Analysis and reporting to our Clients, panel members and all Qualco departments.

Aziz
Aziz
Senior Software Developer

Aziz joined Qualco UK in 2017 as a Senior Software Developer, working in our technical team developing the ExtraCollect platform. Prior to arriving in the UK, Aziz worked at Qualco Sa, in Athens, Greece.

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.

James
James
IT Support Analyst

James joined Qualco after graduating from his Computer Systems Engineering degree, to provide network and systems support to the company. His focus is to improve the ongoing operations so that we can work efficiently and minimise any downtime we may face.

Helen
Helen
HR & Facilities Manager

Helen is our HR & Facilities Manager and has been with Qualco since the start of our journey. She previously held positions at Unilever and SC Johnson and holds a BA (Hons) degree in European political studies.

Jess
Jess
Office Administrator

Jess, our Office Administrator, joined us from UKAS where she worked as a Data Administrator following her graduation from Kingston College.

David
David
Developer

David has joined the team as a Developer to drive the advancement of ExtraCollect v2. David has moved from South Africa and brings a wealth of experience in software development and analytics.

Emma
Emma
Query Administrator

Emma recently joined the Administration Team, helping resolve Agency queries on behalf of our clients.

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.

Lakshme
Lakshme
Assistant Accountant

Lakshme is a skilled Accountant with a strong finance background developed over 16 years in practice, where she qualified before a move to industry with Qualco.

Zaakir
Junior Developer

After completing internships and about to graduate from University of Cape Town (UCT) with majors in Computer Science & Philosophy, Zaakir joined us in April ’21 as a Junior Developer.

Cath
Cath
Lead Query Administrator

Cath joined Qualco from a logistics & healthcare background where she worked both clinically and with the programme management team to streamline working practices. Liaising with both clients and operations, the Qualco queries team work to ensure the clients have all the information they require. Resolving Queries and liaising with DCA’s via the portal.

Lorena
Lorena
Developer

Lorena is a full stack developer at Qualco, working with Python, JavaScript, PHP and SQL. She started her career in Spain, before moving to the UK and joining Qualco.

Holly Dutton
Accounts Assistant

Holly has recently joined the finance team and will be building upon her previous experience to bring the best possible invoicing and query resolution services to our clients and partners. 

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.

Massimo
Junior Developer

After studying and working as a developer in Switzerland, Massimo joined Qualco in April ’21 as a Junior Developer.  Working within the Team to drive the advancement of ExtraCollect v2.

Shihab
Shihab
Applications Developer

Shihab joined Qualco’s intern program after graduating his Computer Science degree and is now qualified as a full stack developer. He’s delivered end-to-end projects using his skills in software and database development. Shihab is proficient in frontend software development and UX design while at the same time capable in backend and database development. He also helps deliver Qualco’s Analytics and Power BI reports.

Amanda Westwood
PM Client Services

Amanda is new to the collections and recoveries industry and brings a wealth of Project and PMO experience to Qualco and will bring an enhanced level of structure and harmony to future Projects.

Jane Maher
HR Manager

Jane joins the team as HR Manager with several years’ experience working alongside Helen Mortimer and the Senior Leadership Team across the full scope of Human Resources.  Her most recent role was Head of Human Resources for Avicenna.

Hannah Robson
Query Administrator

Hannah has recently joined the Administration team, helping resolve Agency queries on behalf of our clients. She has experience in Payroll working as a Client Support Specialist for a Payroll provider, in addition she has previously worked in sales.

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.

Christian
Christian
Managing Director, Qualco UK

Prior to founding Qualco UK in 2012, Christian was Operations Director at leading Asset Management company Credit Account Management (CAM), before that he held executive positions internationally – gaining insights across a variety of industries as diverse as Petro-Chemicals, Generated Gases, Travel and Financial Services. Christian holds a B.Sc. (Hons) in Modular Science from Brighton University.

Jan
Jan-Michael
Head of Sales

Jan-Michael is responsible for acquiring new business at Qualco. He has spent 20 years in the collections industry at Fredrickson International, Lowell Group and Qualco. He was seconded to CAM during his time at Fredrickson where he gained invaluable experience in developing panel management.

Richard
Richard
Head of Operations

Richard has over 10 years’ experience working across the full credit lifecycle. He started his career as a collector, for companies including Legal Trade, 1st Credit and CAM. Today he is responsible for managing client relationships and leading the Operations Team, creating strategies and workflows that maximise recoveries and drive revenue through agencies.

Andrew
Andy
Head of Analysis & Design

Andrew is responsible for all aspects of data coming in and going out of Qualco. This includes the on-boarding of new clients, creating the connectors to integrate the data from parties, reconciliation of back-book portfolios and all data analysis. He also provides SQL support and creates ad-hoc reports for clients and other Qualco colleagues. Prior to Qualco, Andy was the Lead Analyst at CAM and a developer at Air Products.

Jo
Jo
Head of Finance

Jo is a fully qualified CGMA Chartered Accountant who heads up Qualco’s finance function. She has a proven track record of accounting excellence developed over 15 years in the financial services sector, where she has delivered high quality management information and senior finance support to businesses. Jo has previously worked for BNP Paribas and Fredrickson International.

Charlie
Charlie
Head of Product Development

Charlie heads up the product development in Qualco. Together with his team they have delivered innovative products to Qualco’s clients. Charlie has worked on multiple industry products including payment services, panel management, debt recovery, litigation systems and digital libraries prior to joining Qualco. His skills include software development, data architecture and systems design.

Carl
Carl
Operations Manager

Carl is an Operations Manager and works with members of the Qualco Panel to develop solutions for our Clients. He has previously worked at a number of DCAs and through this has a thorough understanding of the Collections process, combined with practical experience.

Dicky
Non-Executive Director

Dicky joined Qualco as a business advisor before becoming a Non-Executive Director. He previously held senior management positions at Lowell, Barclaycard and VISA. He has broad experience of the financial services sector and is an FCA Approved Person.

Vip
Vip
Head of Client Services

Vip recently joined the team as a Project Manager working in Client Services, she is a familiar face to Qualco, having held the role of Head of Strategy at partner Sigma from 2011 until 2015. Her most recent role was Head of Strategy & Design for BT.

Apinya
Apinya
Operations Team Administrator

Apinya joined Qualco from the logistics industry and helps keep the Operations Team running smoothly. Handling requests from both clients and partners, she is in constant dialogue with all areas of the business.

James
James
Head of Risk & Compliance

James has over 15 years of experience in the collections and recoveries sector within a wide variety of companies. Prior to joining Qualco, his most recent Risk & Compliance roles were held at Enova International, Wonga and Zopa.

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.

Paul
Lead Public Sector Manager

Paul is responsible for developing the public sector side of the Qualco business, focussing on the existing DMS Framework as well as the forthcoming DRS Framework. Paul has deep experience in the public sector having joined us from Equita and Ross & Roberts (both part of Capita Enforcement) and was previously Head of Revenues, Benefits and Customer Service at Haringey Council. Paul received his MBA from Henley Management College.

Natalie
Natalie
Query Administrator

Natalie has recently joined the Administration Team, helping resolve Agency queries on behalf of our clients. She has former experience in the recoveries industry having previously worked at a DCA.

Glen
Glen
Operations Manager

Glen is an Operations Manager and works with members of the Qualco Panel to develop solutions for our Clients. Prior to joining Qualco, he previously worked at a debt purchaser and through this has a thorough understanding of the Collections process, combined with practical experience.

Ananth
Ananth
Data Analyst

Ananth is an experienced analyst and power BI developer and has worked in the financial services, media and rail sectors. Prior to joining Qualco he worked for the Rail Safety and Standards Board, leading the Business Intelligence team providing insights across the organisation with active development and management of data analytics and power BI reporting. He is now part of the Qualco Analysis team delivering Analysis and reporting to our Clients, panel members and all Qualco departments.

Aziz
Aziz
Senior Software Developer

Aziz joined Qualco UK in 2017 as a Senior Software Developer, working in our technical team developing the ExtraCollect platform. Prior to arriving in the UK, Aziz worked at Qualco Sa, in Athens, Greece.

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.

James
James
IT Support Analyst

James joined Qualco after graduating from his Computer Systems Engineering degree, to provide network and systems support to the company. His focus is to improve the ongoing operations so that we can work efficiently and minimise any downtime we may face.

Helen
Helen
HR & Facilities Manager

Helen is our HR & Facilities Manager and has been with Qualco since the start of our journey. She previously held positions at Unilever and SC Johnson and holds a BA (Hons) degree in European political studies.

Jess
Jess
Office Administrator

Jess, our Office Administrator, joined us from UKAS where she worked as a Data Administrator following her graduation from Kingston College.

David
David
Developer

David has joined the team as a Developer to drive the advancement of ExtraCollect v2. David has moved from South Africa and brings a wealth of experience in software development and analytics.

Emma
Emma
Query Administrator

Emma recently joined the Administration Team, helping resolve Agency queries on behalf of our clients.

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.

Lakshme
Lakshme
Assistant Accountant

Lakshme is a skilled Accountant with a strong finance background developed over 16 years in practice, where she qualified before a move to industry with Qualco.

Zaakir
Junior Developer

After completing internships and about to graduate from University of Cape Town (UCT) with majors in Computer Science & Philosophy, Zaakir joined us in April ’21 as a Junior Developer.

Cath
Cath
Lead Query Administrator

Cath joined Qualco from a logistics & healthcare background where she worked both clinically and with the programme management team to streamline working practices. Liaising with both clients and operations, the Qualco queries team work to ensure the clients have all the information they require. Resolving Queries and liaising with DCA’s via the portal.

Lorena
Lorena
Developer

Lorena is a full stack developer at Qualco, working with Python, JavaScript, PHP and SQL. She started her career in Spain, before moving to the UK and joining Qualco.

Holly Dutton
Accounts Assistant

Holly has recently joined the finance team and will be building upon her previous experience to bring the best possible invoicing and query resolution services to our clients and partners. 

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.

Massimo
Junior Developer

After studying and working as a developer in Switzerland, Massimo joined Qualco in April ’21 as a Junior Developer.  Working within the Team to drive the advancement of ExtraCollect v2.

Shihab
Shihab
Applications Developer

Shihab joined Qualco’s intern program after graduating his Computer Science degree and is now qualified as a full stack developer. He’s delivered end-to-end projects using his skills in software and database development. Shihab is proficient in frontend software development and UX design while at the same time capable in backend and database development. He also helps deliver Qualco’s Analytics and Power BI reports.

Amanda Westwood
PM Client Services

Amanda is new to the collections and recoveries industry and brings a wealth of Project and PMO experience to Qualco and will bring an enhanced level of structure and harmony to future Projects.

Jane Maher
HR Manager

Jane joins the team as HR Manager with several years’ experience working alongside Helen Mortimer and the Senior Leadership Team across the full scope of Human Resources.  Her most recent role was Head of Human Resources for Avicenna.

Hannah Robson
Query Administrator

Hannah has recently joined the Administration team, helping resolve Agency queries on behalf of our clients. She has experience in Payroll working as a Client Support Specialist for a Payroll provider, in addition she has previously worked in sales.

You? We are always interested to hear from talented individuals who are able to add value to our team
You?

We are always interested to hear from talented individuals who are able to add value to our team. Contact hr@qualco.co.uk if you would like to join us.