Here to optimise your collections
Qualco’s purpose is to optimise our client’s collections and recoveries processes.
We achieve this through a unique combination of data & analytics, technology and practical experience. Our handpicked team design, develop and deliver solutions which are painstakingly created to add value in multiple ways. We aim to increase the overall collections our clients experience; reduce the administrative costs; and ensure the end customers are managed appropriately with the highest levels of customer service by our panel of outsourced partners.
Who we are
Success is down to our people. Most of our team has gained invaluable experience in the collections industry for many of the leading firms in this sector, and this combination is brought to bear through the services we offer. We understand the challenges involved in managing a panel of outsourced partners, whether scaling up the number of partners, or seeking to optimise the use of a large incumbent panel.
Prior to founding Qualco UK in 2012, Christian was Operations Director at leading Asset Management company Credit Account Management (CAM), before that he held executive positions internationally – gaining insights across a variety of industries as diverse as Petro-Chemicals, Generated Gases, Travel and Financial Services. Christian holds a B.Sc. (Hons) in Modular Science from Brighton University.
Richard has over 10 years’ experience working across the full credit lifecycle. He started his career as a collector, for companies including Legal Trade, 1st Credit and CAM. Today he is responsible for managing client relationships and leading the Operations Team, creating strategies and workflows that maximise recoveries and drive revenue through agencies.
Vip joined the team as a Project Manager, before progressing to Head of Client Services. She is a familiar face to Qualco, having held the role of Head of Strategy at partner Sigma from 2011 until 2015. Her most recent role was Head of Strategy & Design for BT.
Andrew is responsible for all aspects of data coming in and going out of Qualco. This includes the on-boarding of new clients, creating the connectors to integrate the data from parties, reconciliation of back-book portfolios and all data analysis. He also provides SQL support and creates ad-hoc reports for clients and other Qualco colleagues. Prior to Qualco, Andy was the Lead Analyst at CAM and a developer at Air Products.
Jo is a fully qualified CGMA Chartered Accountant who heads up Qualco’s finance function. She has a proven track record of accounting excellence developed over 15 years in the financial services sector, where she has delivered high quality management information and senior finance support to businesses. Jo has previously worked for BNP Paribas and Fredrickson International.
Charlie heads up the product development in Qualco. Together with his team they have delivered innovative products to Qualco’s clients. Charlie has worked on multiple industry products including payment services, panel management, debt recovery, litigation systems and digital libraries prior to joining Qualco. His skills include software development, data architecture and systems design.
Carl is an Operations Manager and works with members of the Qualco Panel to develop solutions for our Clients. He has previously worked at a number of DCAs and through this has a thorough understanding of the Collections process, combined with practical experience.
Jan-Michael is responsible for acquiring new business at Qualco. He has spent 20 years in the collections industry at Fredrickson International, Lowell Group and Qualco. He was seconded to CAM during his time at Fredrickson where he gained invaluable experience in developing panel management.
Dicky joined Qualco as a business advisor before becoming a Non-Executive Director. He previously held senior management positions at Lowell, Barclaycard and VISA. He has broad experience of the financial services sector and is an FCA Approved Person.
Apinya joined Qualco from the logistics industry and helps keep the Operations Team running smoothly. Handling requests from both clients and partners, she is in constant dialogue with all areas of the business.
James has over 15 years of experience in the collections and recoveries sector within a wide variety of companies. Prior to joining Qualco, his most recent Risk & Compliance roles were held at Enova International, Wonga and Zopa.
Jeremy joins the team as a compliance officer with over seven years’ experience within financial investigations. Prior to joining Qualco his most recent role was held at the Financial Ombudsman Service.
Paul is responsible for developing the public sector side of the Qualco business, focussing on the existing DMS Framework as well as the forthcoming DRS Framework. Paul has deep experience in the public sector having joined us from Equita and Ross & Roberts (both part of Capita Enforcement) and was previously Head of Revenues, Benefits and Customer Service at Haringey Council. Paul received his MBA from Henley Management College.
Natalie is a member of the Administration Team, helping resolve Agency queries on behalf of our clients. She has former experience in the recoveries industry having previously worked at a DCA.
Glen is an Operations Manager and works with members of the Qualco Panel to develop solutions for our Clients. Prior to joining Qualco, he previously worked at a debt purchaser and through this has a thorough understanding of the Collections process, combined with practical experience.
Aziz joined Qualco UK in 2017 as a Senior Software Developer, working in our technical team developing the ExtraCollect platform. Prior to arriving in the UK, Aziz worked at Qualco Sa, in Athens, Greece.
James joined Qualco after graduating from his Computer Systems Engineering degree, to provide network and systems support to the company. His focus is to improve the ongoing operations so that we can work efficiently and minimise any downtime we may face.
Helen is our HR & Facilities Manager and has been with Qualco since the start of our journey. She previously held positions at Unilever and SC Johnson and holds a BA (Hons) degree in European political studies.
Jess, our Office Administrator, joined us from UKAS where she worked as a Data Administrator following her graduation from Kingston College.
David has joined the team as a Developer to drive the advancement of ExtraCollect v2. David has moved from South Africa and brings a wealth of experience in software development and analytics.
Cath joined Qualco from a logistics & healthcare background where she worked both clinically and with the programme management team to streamline working practices. Liaising with both clients and operations, the Qualco queries team work to ensure the clients have all the information they require. Resolving Queries and liaising with DCA’s via the portal.
Shihab joined Qualco’s intern program after graduating his Computer Science degree and is now qualified as a full stack developer. He’s delivered end-to-end projects using his skills in software and database development. Shihab is proficient in frontend software development and UX design while at the same time capable in backend and database development. He also helps deliver Qualco’s Analytics and Power BI reports.
Holly has joined the finance team and will be building upon her previous experience to bring the best possible invoicing and query resolution services to our clients and partners.
Jane joins the team as HR Manager with several years’ experience working alongside Helen Mortimer and the Senior Leadership Team across the full scope of Human Resources. Her most recent role was Head of Human Resources for Avicenna.
After studying and working as a developer in Switzerland, Massimo joined Qualco in April ’21 as a Junior Developer. Working within the Team to drive the advancement of ExtraCollect v2.
Youcef joins us in IT after achieving fantastic grades at A level in Mathematics, Physics, Applied Science and Computer Science. He enjoys flight simulation as well as coding small apps during his free time.
Val who has recently Joined Qualco as one of the Operations Team Administrators helps to assist the operations team. She has many years experience across a range of industry sectors and delivers work to a high standard
Gokce is a Data Analyst with over 5 years’ experience. Prior to joining Qualco, her most recent roles were held at HNR Construction and North Park consulting.
Nisha joins the team as a Senior Compliance Manager with over 10 years experience working within the risk and compliance world. Prior to joining Qualco, her most recent roles were held at HSBC Private Bank UK, HSBC Global & Sky.
David is a member of our Client Services Team and will be working closely with our Clients. He has extensive knowledge of the collections industry, having previously worked at Fredrickson International and the Lowell Group. More recently he has worked in the document storage industry
Sam joins the team as a Partner Performance Manager with over 10 years’ experience working within Collections and Insurance industries. Prior to joining Qualco, his most recent roles were held at Howden Group Holdings, and before that, at Intrum UK.
Monika joins the team as an Assistant Accountant from London Realty Estates Ltd. She has previously worked in several roles across finance and through this has a thorough understanding of the Finance process, combined with practical experience.
Arun is a data integration engineer and specialist and is the ‘Data Warehouse Engineer’ of Qualco’s IT – Analysis and Design function. Arun has a proven track record of data warehousing, application integration, analytics and software development over 14 years across a range of industry sectors, where he has delivered high quality data warehouse, integrated IT transformation solutions, end to end analytics dashboards and web applications.
Mat is a project manager professional who is the senior PM of Qualco’s Client Services function. He has a proven track record of project leadership over 15 years across a range of industry sectors, where he has delivered high quality Business and IT transition and transformation programmes. Mat has previously worked for Hewlett Packard, DXC, and Allianz.
Prior to founding Qualco UK in 2012, Christian was Operations Director at leading Asset Management company Credit Account Management (CAM), before that he held executive positions internationally – gaining insights across a variety of industries as diverse as Petro-Chemicals, Generated Gases, Travel and Financial Services. Christian holds a B.Sc. (Hons) in Modular Science from Brighton University.
Richard has over 10 years’ experience working across the full credit lifecycle. He started his career as a collector, for companies including Legal Trade, 1st Credit and CAM. Today he is responsible for managing client relationships and leading the Operations Team, creating strategies and workflows that maximise recoveries and drive revenue through agencies.
Vip joined the team as a Project Manager, before progressing to Head of Client Services. She is a familiar face to Qualco, having held the role of Head of Strategy at partner Sigma from 2011 until 2015. Her most recent role was Head of Strategy & Design for BT.
Andrew is responsible for all aspects of data coming in and going out of Qualco. This includes the on-boarding of new clients, creating the connectors to integrate the data from parties, reconciliation of back-book portfolios and all data analysis. He also provides SQL support and creates ad-hoc reports for clients and other Qualco colleagues. Prior to Qualco, Andy was the Lead Analyst at CAM and a developer at Air Products.
Jo is a fully qualified CGMA Chartered Accountant who heads up Qualco’s finance function. She has a proven track record of accounting excellence developed over 15 years in the financial services sector, where she has delivered high quality management information and senior finance support to businesses. Jo has previously worked for BNP Paribas and Fredrickson International.
Charlie heads up the product development in Qualco. Together with his team they have delivered innovative products to Qualco’s clients. Charlie has worked on multiple industry products including payment services, panel management, debt recovery, litigation systems and digital libraries prior to joining Qualco. His skills include software development, data architecture and systems design.
Carl is an Operations Manager and works with members of the Qualco Panel to develop solutions for our Clients. He has previously worked at a number of DCAs and through this has a thorough understanding of the Collections process, combined with practical experience.
Jan-Michael is responsible for acquiring new business at Qualco. He has spent 20 years in the collections industry at Fredrickson International, Lowell Group and Qualco. He was seconded to CAM during his time at Fredrickson where he gained invaluable experience in developing panel management.
Dicky joined Qualco as a business advisor before becoming a Non-Executive Director. He previously held senior management positions at Lowell, Barclaycard and VISA. He has broad experience of the financial services sector and is an FCA Approved Person.
Apinya joined Qualco from the logistics industry and helps keep the Operations Team running smoothly. Handling requests from both clients and partners, she is in constant dialogue with all areas of the business.
James has over 15 years of experience in the collections and recoveries sector within a wide variety of companies. Prior to joining Qualco, his most recent Risk & Compliance roles were held at Enova International, Wonga and Zopa.
Jeremy joins the team as a compliance officer with over seven years’ experience within financial investigations. Prior to joining Qualco his most recent role was held at the Financial Ombudsman Service.
Paul is responsible for developing the public sector side of the Qualco business, focussing on the existing DMS Framework as well as the forthcoming DRS Framework. Paul has deep experience in the public sector having joined us from Equita and Ross & Roberts (both part of Capita Enforcement) and was previously Head of Revenues, Benefits and Customer Service at Haringey Council. Paul received his MBA from Henley Management College.
Natalie is a member of the Administration Team, helping resolve Agency queries on behalf of our clients. She has former experience in the recoveries industry having previously worked at a DCA.
Glen is an Operations Manager and works with members of the Qualco Panel to develop solutions for our Clients. Prior to joining Qualco, he previously worked at a debt purchaser and through this has a thorough understanding of the Collections process, combined with practical experience.
Aziz joined Qualco UK in 2017 as a Senior Software Developer, working in our technical team developing the ExtraCollect platform. Prior to arriving in the UK, Aziz worked at Qualco Sa, in Athens, Greece.
James joined Qualco after graduating from his Computer Systems Engineering degree, to provide network and systems support to the company. His focus is to improve the ongoing operations so that we can work efficiently and minimise any downtime we may face.
Helen is our HR & Facilities Manager and has been with Qualco since the start of our journey. She previously held positions at Unilever and SC Johnson and holds a BA (Hons) degree in European political studies.
Jess, our Office Administrator, joined us from UKAS where she worked as a Data Administrator following her graduation from Kingston College.
David has joined the team as a Developer to drive the advancement of ExtraCollect v2. David has moved from South Africa and brings a wealth of experience in software development and analytics.
Cath joined Qualco from a logistics & healthcare background where she worked both clinically and with the programme management team to streamline working practices. Liaising with both clients and operations, the Qualco queries team work to ensure the clients have all the information they require. Resolving Queries and liaising with DCA’s via the portal.
Shihab joined Qualco’s intern program after graduating his Computer Science degree and is now qualified as a full stack developer. He’s delivered end-to-end projects using his skills in software and database development. Shihab is proficient in frontend software development and UX design while at the same time capable in backend and database development. He also helps deliver Qualco’s Analytics and Power BI reports.
Holly has joined the finance team and will be building upon her previous experience to bring the best possible invoicing and query resolution services to our clients and partners.
Jane joins the team as HR Manager with several years’ experience working alongside Helen Mortimer and the Senior Leadership Team across the full scope of Human Resources. Her most recent role was Head of Human Resources for Avicenna.
After studying and working as a developer in Switzerland, Massimo joined Qualco in April ’21 as a Junior Developer. Working within the Team to drive the advancement of ExtraCollect v2.
Youcef joins us in IT after achieving fantastic grades at A level in Mathematics, Physics, Applied Science and Computer Science. He enjoys flight simulation as well as coding small apps during his free time.
Val who has recently Joined Qualco as one of the Operations Team Administrators helps to assist the operations team. She has many years experience across a range of industry sectors and delivers work to a high standard
Gokce is a Data Analyst with over 5 years’ experience. Prior to joining Qualco, her most recent roles were held at HNR Construction and North Park consulting.
Nisha joins the team as a Senior Compliance Manager with over 10 years experience working within the risk and compliance world. Prior to joining Qualco, her most recent roles were held at HSBC Private Bank UK, HSBC Global & Sky.
David is a member of our Client Services Team and will be working closely with our Clients. He has extensive knowledge of the collections industry, having previously worked at Fredrickson International and the Lowell Group. More recently he has worked in the document storage industry
Sam joins the team as a Partner Performance Manager with over 10 years’ experience working within Collections and Insurance industries. Prior to joining Qualco, his most recent roles were held at Howden Group Holdings, and before that, at Intrum UK.
Monika joins the team as an Assistant Accountant from London Realty Estates Ltd. She has previously worked in several roles across finance and through this has a thorough understanding of the Finance process, combined with practical experience.
Arun is a data integration engineer and specialist and is the ‘Data Warehouse Engineer’ of Qualco’s IT – Analysis and Design function. Arun has a proven track record of data warehousing, application integration, analytics and software development over 14 years across a range of industry sectors, where he has delivered high quality data warehouse, integrated IT transformation solutions, end to end analytics dashboards and web applications.
Mat is a project manager professional who is the senior PM of Qualco’s Client Services function. He has a proven track record of project leadership over 15 years across a range of industry sectors, where he has delivered high quality Business and IT transition and transformation programmes. Mat has previously worked for Hewlett Packard, DXC, and Allianz.