Our Privacy Policy

1. Introduction

Your data is important to you. Qualco UK (QUK) values your privacy and we want to be clear about the data we collect, how we use it and your rights to control that information. We respect your personal data. We have never and will never sell it to third parties.

This is the general Privacy Policy for Qualco UK for the range of systems and services we provide to our clients.

At QUK we collect different types of information for the following reasons:

  • To fulfil contracted services.
  • To provide panel and asset management services on behalf of our clients.
  • To provide a collections technology platform to companies seeking to optimise their customer accounts.
  • To keep our clients up-to-date with the products and services we offer.
  • Where we have an appropriate legal basis for processing, to market products and services to them.
  • To maintain records of our current and past employees.
  • To maintain records of any information provided by Togglit service customers.

Some of our services may have their own specific Privacy Policy because the services we provide in that instance may be on behalf of a client acting as a Data Processor; specifically in relation to points two and three above. Our clients are typically organisations with customer accounts in arrears, for example mobile phone operators, utility providers, banks, retailers, credit card providers, and home shopping companies.

Qualco UK can also act as a Data Controller and this Privacy Policy sets out how we collect, store and use your data.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.


2. Relevant Legislation

Along with our business and software systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:


3. What information do we collect about you and how do we use it?

We collect information on you:

  • when you contact us for information
  • when you work with us in a commercial capacity
  • when you sign up for a newsletter
  • through cookies on our websites
  • when you download content from our websites
  • when you register an interest in one of our events
  • when you contact us to apply for a role
  • when you sign up to use QUK Togglit services

Certain services that we provide as Data Processors may involve us collecting data on behalf of a client in order to deliver contracted services. In these cases, please refer to the individual Privacy Policy of the data controller for full details of how they treat your data.

We may also receive information about you from third parties we work closely with (including, for example, business partners, service providers and credit reference agencies.

For certain QUK services there are additional considerations due to the controlling of new customer data. This requires for QUK to comply with all obligations for controllers under the UK GDPR, which it aims to do. Further information on this can be found under Article 24 of the GDPR. All arrangements with clients can be made available at the request of the customers.

3.1 What legal bases do we use for processing your data?

We use different legal bases depending upon the purpose for collecting your data in the first instance.

  • For all data collected to sign up for a product and service such as a newsletter we process the data using Legitimate Interest, i.e. you are able to access an extensive range of information in exchange for supplying your information, and we have a relationship where the balance of benefit is in your favour. You always have a choice in the management of your data in this manner and can opt out of processing under this basis at any time.
  • Where you provide data in the course of a contractual agreement we process your data under Contract, i.e. your data is necessary for the fulfilment of the service.
  • Any additional contact, i.e. telling you about another product or service closely related to the product or service you have contracted is managed under legitimate interest.
  • Any secondary processing of your data, i.e. transfer to third countries, is managed under Consent.
  • Where data is provided to us by third parties, it is processed using Legitimate Interest

3.2 What legal bases do we use for controlling your data?

For customers who use the QUK Togglit service, we act in the capacity as a Data Controller. Information will be collected such as your name, address and other contact details. We may also collect data about financial circumstances, accounts and balances. This data is processed under the legal basis of legitimate interest. This data is used so that we can make contact with you, with a view to make arrangements towards your arrears account(s).

Under the terms of currently Applicable Laws, we will always make it as easy as possible for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the service you have requested.


4. Using our website

We collect information on you when you visit our website. This website collects and uses personal information for the following reasons:

4.1 Cookies

We use cookies for statistical purposes to track how many users we have and how often they visit our website. We collect information on which of our pages are most frequently visited, and by which types of users and from which countries. We may use the information we obtain from the cookie in the administration of this website, to improve the website's usability, and for marketing purposes.

For more information about cookies and managing them, including how to turn them off, please visit our page on Cookies.

By using the sites, you are agreeing to the use of cookies as described.

4.2 Site visitation tracking

Like many websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

We consider Google to be a third-party data processor.

GA makes use of cookies, details of which can be found on Google's developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. Alternatively, you can opt-out of Google Analytics monitoring your behaviour on our site by visiting https://tools.google.com/dlpage/gaoptout

4.3 Contact forms and email links

We currently collect data when users:

1. submit a contact us form;
2. submit information on additional forms;
3. subscribe to the newsletter; or
4. register their interest in Qualco Live or other Qualco events.

We use third party Data Processors to host the data capture forms that support items 1-4 above. The protection of your privacy and personal information is important to us. We make sure that not only do we have appropriate security measures in place, but that any other organisation we work with to provide a service also meets the same standard as us.


5. Your Rights

UK data protection law provides consumers with several rights regarding their data. These rights allow consumers to maintain control of any information that exists about them. We have provided a list of all rights that apply, as well as how to exercise these rights should you need to. All of these rights can be exercised free of charge.

  • Right of access – Should you need to know what information is held about you; you have the right to ask for copies of your personal information free of charge. This can be done via any required method of communication
  • Right to rectification – Should you believe that any information we hold about you is incomplete or inaccurate, we have a requirement to rectify that information.
  • Right to erasure – You have the right to ask us to erase your personal information. There are however certain circumstances where such requests can be declined. Further details of these circumstances can be found here: https://ico.org.uk/for-the-public/your-right-to-get-your-data-deleted/
  • Right to restriction of processing – You can ask us to restrict the processing of your personal information, however this can be done in certain circumstances. Further details of these circumstances can be found here: https://ico.org.uk/for-the-public/your-right-to-limit-how-organisations-use-your-data/
  • Right to object to processing – You can object to the processing of your personal information. There are however certain circumstances where such requests can be declined. Further details of these circumstances can be found here: https://ico.org.uk/for-the-public/the-right-to-object-to-the-use-of-your-data/
  • Right to data portability – Should you have a need to transfer your personal information to yourself or another organisation, you have the right to ask for this to be done. There are however certain circumstances where such requests can be declined. Further details of these circumstances can be found here: https://ico.org.uk/for-the-public/your-right-to-data-portability/


6. Job Applicants, current and former employees

Qualco UK is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at: dataprotection@qualco.co.uk


7. Where we process and store your personal information

The information that we collect will not be transferred to, and stored in, a country outside of the European Economic Area (EEA).

We take the security of your data very seriously. Unfortunately the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data.


8. Who we share data with

We do not sell or share your data at any time for marketing purposes.

Information collected on behalf of client organisations is governed by their own privacy policies.

We can access and release personal information to keep to relevant laws and government requests, to operate our systems properly and to protect both us and our users.

Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards. We may use service providers to help us run these sites (or services available on the sites), some of whom may be based outside the EEA, in this instance any data transfer will only occur by one of the three legal instruments determined by the EDPB.


9. Children

We do not intentionally collect information regarding persons under the age of 18.


10. Access and Updating

Under current data privacy legislation, you have the right to rectify, erase or restrict the processing of your data without undue delay. You may also request access to the data we hold on you.
To do this or to update your personal information at any time please contact our Data Protection Officer:

Data Protection Officer
Qualco UK
Building 1, Wellington Way,
KT13 0NY

Or alternatively we can be can be contacted via email on:


Requests will be dealt with by the Data Protection Officer, and will be responded to within a reasonable period, not longer than 30 days.

If you are not satisfied with the way your request was handled you have the right to lodge a complaint with the supervisory authority – details of which are given below:

Information Commissioners Office
Telephone: +44 303 123 1113


11. How long do we hold onto your data?

We collect data for a wide range of purposes; we do not have a singularly defined retention period. For each product and service we define a carefully assessed timeframe within which we store your data.

After this, data is managed to ensure that it is either erased from our system, minimised and retained for legal reasons or pseudonymised.


12. Changes to our Privacy Policy

This privacy policy may change from time to time in line with legislation or industry developments.

We will not explicitly inform our clients or website users of these changes. Instead we recommend that you check this page occasionally for any policy changes.

Your continued use of our website after posting will constitute your acceptance of, and agreement to, any changes.

This privacy notice was last reviewed February 2023