The Challenge
Help reduce the amount of stress placed on customers with multiple debts
Having seen an increase in customers with multiple debts on our ExtraCollect platform, we decided there must be a way we would put our technology to further use and do more as a business to help.
How it works
Togglit is a financial wellness solution consisting of a suite of tools that deliver support for customers, resulting in better outcomes for them and increased retention and performance for clients.
Customers are able to register and create their own account, after which multiple accounts can be linked together and a number of tools are provided, including affordability assessments; a benefits calculator to help identify any support mechanisms/benefits the customer is entitled to, but not yet claiming; 'tell once/inform many' approach to vulnerability management and more.
In the example below, the image on the left displays the traditional approach to account placement, whereby a customer with multiple accounts would likely end up being allocated to multiple debt collection agencies (DCAs). The image on the right, shows with the introduction of Togglit, account allocation can be streamlined.
Further information can be found at www.togglit.co.uk