Metro Bank goes live with Qualco UK’s ExtraCollect recoveries platform

25 October 2021 | Kelly

Metro Bank, one of the country’s leading community banks, has selected Qualco UK as its collections and recoveries (C&R) partner following a lengthy selection process.

Metro Bank offers an award-winning banking proposition and prides itself on giving customers the choice to bank however, whenever and wherever they choose whilst supporting the communities it serves. It has more than 2.4 million customer accounts in the UK and a customer loan portfolio in excess of £12 billion.

Prior to the appointment of Qualco, the bank managed its recoveries operations in-house. Metro Bank undertook an extensive review of the options available before selecting Qualco as its preferred partner.

In a heavily regulated environment, Metro Bank sought a flexible service offering that put their customers’ needs and circumstances at its core. Qualco’s approach to enhancing levels of customer protection and its commitment to continual enhancements of its ExtraCollect platform secured the partnership.

Qualco’s ExtraCollect platform manages assets and recoveries processes through external agencies. Its sophisticated data engine refines and optimises who to outsource allocations to, and by doing so reduces costs and enhances collections performance.

Jan-Michael Lacey, Qualco’s UK Head of Sales, said: “We are delighted that Metro Bank has selected our platform to manage their recoveries portfolio and now the onboarding phase is complete, we are excited about going live. It is a highly competitive market and we are proud that Metro Bank felt our service and culture were aligned with their vision.”

Kieran Gillett, Metro Bank’s Head of Arrears Management Conduct and Control, comments: “Qualco’s expertise in collections and recoveries, alongside their strong reputation in the market, made them a natural fit for partnering with Metro Bank. We look forward to working with their expert teams moving forward.”