Posts by Newsdesk
Qualco UK appoints business development advisor
Qualco UK, widely acknowledged as a leading provider of panel and asset management software and analytics, has appointed Richard (Dicky) Davies as business development advisor. Dicky joins Qualco with a wealth of experience in both the management and growth of major consumer finance portfolios in the UK financial services sector. He previously held senior business…
Read MoreQualco Live on the River; from Open Banking to Premier League budgets
Forecasting for a Premier League promotion was an unexpected item on the agenda at yesterday’s Qualco Live on the River, but the creation of three Income & Expenditure scenarios dependent on Fulham Football Club’s (FFC’s) position at the end of the season offered an uncanny synergy to the life of the collections professional. Craven Cottage,…
Read MoreQualco UK raises over £1,400 for local charities
For the second year running Qualco UK raised more than £1,400 for local charities at its annual golf tournament, which took place at St. George’s Hill Golf Club in Surrey. The money raised was split between Princess Alice Hospice and CALM (Campaign Against Living Miserably). Fellow collections and recoveries professionals joined three Qualco teams on…
Read MoreQualco UK kits out local youth football team
Young players at a football club in Surrey are sporting a new strip thanks to sponsorship by Qualco UK. Qualco donated the money to Walton Casuals Juniors FC to enable it to kit out its Under 11s Stags. Michael O’Sullivan, Manager of the Under 11s Stags said: “We are proud to have over 400 children…
Read MoreQualco UK tennis lending library hailed a great success
The tennis equipment lending library Qualco UK established to transform two Birmingham schools has been hailed a great success by the local community. In association with the Lawn Tennis Association (LTA), Qualco UK launched the library in summer 2016 in a pioneering scheme that enables students to borrow and use the equipment to play tennis…
Read MoreQualco Live! Income and expenditure: the collections burden
Lively debate characterised the conference’s panel debate on the income and expenditure process, with some panellists convinced the system is failing customers and businesses. Ian Parry from utility provider Pure Planet, said the standard I&E form can be a barrier to collections professionals opening a constructive dialogue with customers. “It’s seen as making a judgement,”…
Read MoreQualco Live! Specialist showcase: insolvency
Rising numbers of individual voluntary arrangements (IVAs) present a challenge to creditors that they can tackle with technology, according to Robert Beat and Steve Walsh of Baker Tilly Creditor Services. “The sheer volume of IVA cases and the debt behind those presents a massive task,” said Beat. In England and Wales there were 26,594 IVA…
Read MoreQualco Live! Specialist showcase: litigation
Days before the pre-action protocol (PAP) for debt claims was introduced, ex-barrister James Devane shared his firm’s approach to the change. Creditors must follow both the Financial Conduct Authority (FCA) and the pre-action protocol. If the protocol is not on par with FCA guidelines, creditors should follow the FCA, he said. “It’s important to get…
Read MoreQualco Live! Automated analytics: the next frontier
The conference was treated to an exclusive peek at analytical modelling recently conducted for a UK utilities portfolio. Presenting the model, Panayis Fourniotis Pavlatos, director of intelligence decisions for Qualco, argued that automated analytic modelling offers collections teams unprecedented insight into every part of their day to day operations. “Automated analytics can impact every business…
Read MoreQualco Live! The collections customer service conundrum
For debt collection businesses to achieve net promoter scores in the mid-40s is truly remarkable given customers don’t choose the relationship. Ian Davies, sales director for debt purchase business 1st Credit, explained how this has been achieved. Davies explained the need to achieve engaged employees and the value of independent assessment in improving customer experience.…
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