Lively debate characterised the conference’s panel debate on the income and expenditure process, with some panellists convinced the system is failing customers and businesses. Ian Parry from utility provider Pure Planet, said the standard I&E form can be a barrier to collections professionals opening a constructive dialogue with customers. “It’s seen as making a judgement,”…
Rising numbers of individual voluntary arrangements (IVAs) present a challenge to creditors that they can tackle with technology, according to Robert Beat and Steve Walsh of Baker Tilly Creditor Services. “The sheer volume of IVA cases and the debt behind those presents a massive task,” said Beat. In England and Wales there were 26,594 IVA…
Days before the pre-action protocol (PAP) for debt claims was introduced, ex-barrister James Devane shared his firm’s approach to the change. Creditors must follow both the Financial Conduct Authority (FCA) and the pre-action protocol. If the protocol is not on par with FCA guidelines, creditors should follow the FCA, he said. “It’s important to get…
The conference was treated to an exclusive peek at analytical modelling recently conducted for a UK utilities portfolio. Presenting the model, Panayis Fourniotis Pavlatos, director of intelligence decisions for Qualco, argued that automated analytic modelling offers collections teams unprecedented insight into every part of their day to day operations. “Automated analytics can impact every business…
For debt collection businesses to achieve net promoter scores in the mid-40s is truly remarkable given customers don’t choose the relationship. Ian Davies, sales director for debt purchase business 1st Credit, explained how this has been achieved. Davies explained the need to achieve engaged employees and the value of independent assessment in improving customer experience.…
“A sombre topic but an important one.” In a specialist showcase on deceased account management at Qualco Live, Phillips & Cohen’s Tim Webb highlighted the changing demographic landscape as well as evolving attitudes to debt and the business challenges they present. With more pensioners in the UK than teenagers, Webb argued that today’s ageing population…
As technology advances, the collections environment is faced with massive change – should it embrace the opportunities or resist? Ian Whitfield of Virtual AI took Qualco Live delegates through the incredible history of artificial intelligence and its ability to transform industries – from healthcare and education to finance. It is clear that the tide of…
The 1985 film Back to the Future may have predicted video calls, drones, wearable and biometric capabilities, but the reality of artificial intelligence has eclipsed even wild imagination, Qualco UK MD Christian Jacob told delegates as he opened the first ever Qualco Live conference on 28 September. The inaugural event, held at Mercedes-Benz World, showcased…
Qualco UK has been awarded ISO 14001:2015 certification by The British Assessment Bureau. The internationally recognised standard is awarded to organisations that have an effective Environmental Management System (EMS) in place, demonstrating a business-wide commitment to reducing the environmental impact of its activities, products and services through effective recycling, safe waste disposal, pollution prevention and…
Qualco UK launches live event on predictive analytics and forecasting. The use of artificial intelligence and robo-advice to transform the collections industry is one of many incisive sessions planned for the first ever Qualco Live event, taking place on 28 September 2017. Qualco provides panel and asset management software analytics that enables both creditors and…