Young players at a football club in Surrey are sporting a new strip thanks to sponsorship by Qualco UK. Qualco donated the money to Walton Casuals Juniors FC to enable it to kit out its Under 11s Stags. Michael O’Sullivan, Manager of the Under 11s Stags said: “We are proud to have over 400 children…
Read MoreThe tennis equipment lending library Qualco UK established to transform two Birmingham schools has been hailed a great success by the local community. In association with the Lawn Tennis Association (LTA), Qualco UK launched the library in summer 2016 in a pioneering scheme that enables students to borrow and use the equipment to play tennis…
Read MoreLively debate characterised the conference’s panel debate on the income and expenditure process, with some panellists convinced the system is failing customers and businesses. Ian Parry from utility provider Pure Planet, said the standard I&E form can be a barrier to collections professionals opening a constructive dialogue with customers. “It’s seen as making a judgement,”…
Read MoreRising numbers of individual voluntary arrangements (IVAs) present a challenge to creditors that they can tackle with technology, according to Robert Beat and Steve Walsh of Baker Tilly Creditor Services. “The sheer volume of IVA cases and the debt behind those presents a massive task,” said Beat. In England and Wales there were 26,594 IVA…
Read MoreDays before the pre-action protocol (PAP) for debt claims was introduced, ex-barrister James Devane shared his firm’s approach to the change. Creditors must follow both the Financial Conduct Authority (FCA) and the pre-action protocol. If the protocol is not on par with FCA guidelines, creditors should follow the FCA, he said. “It’s important to get…
Read MoreThe conference was treated to an exclusive peek at analytical modelling recently conducted for a UK utilities portfolio. Presenting the model, Panayis Fourniotis Pavlatos, director of intelligence decisions for Qualco, argued that automated analytic modelling offers collections teams unprecedented insight into every part of their day to day operations. “Automated analytics can impact every business…
Read MoreFor debt collection businesses to achieve net promoter scores in the mid-40s is truly remarkable given customers don’t choose the relationship. Ian Davies, sales director for debt purchase business 1st Credit, explained how this has been achieved. Davies explained the need to achieve engaged employees and the value of independent assessment in improving customer experience.…
Read More“A sombre topic but an important one.” In a specialist showcase on deceased account management at Qualco Live, Phillips & Cohen’s Tim Webb highlighted the changing demographic landscape as well as evolving attitudes to debt and the business challenges they present. With more pensioners in the UK than teenagers, Webb argued that today’s ageing population…
Read MoreAs technology advances, the collections environment is faced with massive change – should it embrace the opportunities or resist? Ian Whitfield of Virtual AI took Qualco Live delegates through the incredible history of artificial intelligence and its ability to transform industries – from healthcare and education to finance. It is clear that the tide of…
Read MoreThe 1985 film Back to the Future may have predicted video calls, drones, wearable and biometric capabilities, but the reality of artificial intelligence has eclipsed even wild imagination, Qualco UK MD Christian Jacob told delegates as he opened the first ever Qualco Live conference on 28 September. The inaugural event, held at Mercedes-Benz World, showcased…
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