Government agencies are changing the way they approach collections to improve customer engagement and protect vulnerable individuals. Delegates attending Qualco Live at The Stoop 2019 heard how the adoption of the new Fairness Principles under the Digital Economy Act 2017 has transformed attitudes towards collections and enforcement at government departments and local authorities across the UK.…
Read MoreOrganisations should reframe how they talk about mental health if they are to have more success engaging with those who are unwell. That was the advice of the boss of Harlequin’s Foundation, Marc Leckie, who explained how changing the terminology associated with mental health can assist in reaching individuals who may otherwise not talk about…
Read MoreInnovations from the credit industry in America could be used in the UK to improve customer repayment behaviours, industry experts have suggested. Speaking in a panel session at Qualco Live at The Stoop 2019, Melanie Cumming, head of transformation and strategy (C&R) at Santander and Adam Gillott, head of debt and utilities at TransUnion, said…
Read MoreCompanies using new technologies to engage non-paying customers may find an improvement in bad debt levels, according to British Gas’ head of collections strategy. Addressing delegates at Qualco Live 2019, British Gas’ collections boss, Rob Mayer, explained that the company has seen noticeably positive results in recent months by encouraging customers to make contact by…
Read MoreLeading figures in the credit and collections industry gathered at the home of Harlequins at the start of June for the return of Qualco Live. Delegates attending the interactive event at The Stoop, Twickenham, addressed some hard-hitting topics in a series of panel sessions and seminar presentations relating to Financial Hardship and Mental Wellbeing. The…
Read MoreQualco UK’s interactive event returns on Thursday 6th June to the home of rugby union club Harlequins RFC. Qualco Live at The Stoop will offer a series of incisive sessions, which will explore the link between mental health and financial hardship. Cabinet Office deputy director, Steven Coppard is confirmed as the keynote speaker. Steven heads up…
Read MoreHarlequins can confirm Qualco UK as an Official Business Partner in a deal that runs until 2022. Qualco, a provider of asset management software and solutions to the credit industry, is partnering with the Club to engage with a wider audience, enhance brand recognition and raise awareness of the link between financial hardship and mental…
Read More2018 marked the third year of the Qualco UK charity golf tournament, which raised £1,200 for charities Princess Alice Hospice and the Campaign against Living Miserably (CALM). The tournament took place at the historic St. George’s Hill Golf Club on Friday 23 November in Surrey. The course is rated 32nd in the 2018 Golf Digest ‘World’s 100…
Read MoreQualco UK has published its File Transfer Manual for a fourth year running. The publication includes Qualco’s file transfer process, which has been rigorously developed and tested by its experienced technical team, and guarantees conformance in the transfer of customer data. The Qualco Manual is available as a digital resource here, and it contains its…
Read MoreQualco UK raised more than £1,700 for charities Princess Alice Hospice and the Campaign against Living Miserably (CALM) at its inaugural seven-a-side charity football tournament on Friday 2 November. Teams from firms including Air Products, Cabot Credit Management, Esme Loans, Founded, Harlequins FC, Secon, Shard Financial Media, Sigma and Tesco Mobile competed across two leagues…
Read More