Qualco News

Qualco UK raises over £1,400 for local charities

Qualco UK raises over £1,400 for local charities

By Newsdesk

For the second year running Qualco UK raised more than £1,400 for local charities at its annual golf tournament, which took place at St. George’s Hill Golf Club in Surrey. The money raised was split between Princess Alice Hospice and CALM (Campaign Against Living Miserably). Fellow collections and recoveries professionals joined three Qualco teams on…

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Qualco UK kits out local youth football team

Qualco UK kits out local youth football team

By Newsdesk

Young players at a football club in Surrey are sporting a new strip thanks to sponsorship by Qualco UK. Qualco donated the money to Walton Casuals Juniors FC to enable it to kit out its Under 11s Stags. Michael O’Sullivan, Manager of the Under 11s Stags said: “We are proud to have over 400 children…

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Qualco UK tennis lending library hailed a great success

Qualco UK tennis lending library hailed a great success

By Newsdesk

The tennis equipment lending library Qualco UK established to transform two Birmingham schools has been hailed a great success by the local community. In association with the Lawn Tennis Association (LTA), Qualco UK launched the library in summer 2016 in a pioneering scheme that enables students to borrow and use the equipment to play tennis…

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Qualco Live! Income and expenditure: the collections burden

Qualco Live! Income and expenditure: the collections burden

By Newsdesk

Lively debate characterised the conference’s panel debate on the income and expenditure process, with some panellists convinced the system is failing customers and businesses. Ian Parry from utility provider Pure Planet, said the standard I&E form can be a barrier to collections professionals opening a constructive dialogue with customers. “It’s seen as making a judgement,”…

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Qualco Live! Specialist showcase: insolvency

Qualco Live! Specialist showcase: insolvency

By Newsdesk

Rising numbers of individual voluntary arrangements (IVAs) present a challenge to creditors that they can tackle with technology, according to Robert Beat and Steve Walsh of Baker Tilly Creditor Services. “The sheer volume of IVA cases and the debt behind those presents a massive task,” said Beat. In England and Wales there were 26,594 IVA…

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Qualco Live! Specialist showcase: litigation

Qualco Live! Specialist showcase: litigation

By Newsdesk

Days before the pre-action protocol (PAP) for debt claims was introduced, ex-barrister James Devane shared his firm’s approach to the change. Creditors must follow both the Financial Conduct Authority (FCA) and the pre-action protocol. If the protocol is not on par with FCA guidelines, creditors should follow the FCA, he said. “It’s important to get…

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Qualco Live! Automated analytics: the next frontier

Qualco Live! Automated analytics: the next frontier

By Newsdesk

The conference was treated to an exclusive peek at analytical modelling recently conducted for a UK utilities portfolio. Presenting the model, Panayis Fourniotis Pavlatos, director of intelligence decisions for Qualco, argued that automated analytic modelling offers collections teams unprecedented insight into every part of their day to day operations. “Automated analytics can impact every business…

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Qualco Live! Automated analytics: the next frontier

Qualco Live! The collections customer service conundrum

By Newsdesk

For debt collection businesses to achieve net promoter scores in the mid-40s is truly remarkable given customers don’t choose the relationship. Ian Davies, sales director for debt purchase business 1st Credit, explained how this has been achieved. Davies explained the need to achieve engaged employees and the value of independent assessment in improving customer experience.…

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Qualco Live! Automated analytics: the next frontier

Qualco Live! Specialist showcase: deceased collections

By Newsdesk

“A sombre topic but an important one.” In a specialist showcase on deceased account management at Qualco Live, Phillips & Cohen’s Tim Webb highlighted the changing demographic landscape as well as evolving attitudes to debt and the business challenges they present. With more pensioners in the UK than teenagers, Webb argued that today’s ageing population…

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Artificial intelligence: the future of collections?

Artificial intelligence: the future of collections?

By Newsdesk

As technology advances, the collections environment is faced with massive change – should it embrace the opportunities or resist? Ian Whitfield of Virtual AI took Qualco Live delegates through the incredible history of artificial intelligence and its ability to transform industries – from healthcare and education to finance. It is clear that the tide of…

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