Qualco News

Qualco UK’s charity football tournament returns 1 August 2019

Qualco UK’s charity football tournament returns 1 August 2019

By Newsdesk

Qualco UK’s seven-a-side charity football tournament returns on Thursday 1 August 2019, and the industry is invited to sign up to get involved. The inaugural tournament last year involved nine teams and raised more than £1,700 for charities Princess Alice Hospice and the Campaign against Living Miserably (CALM). The tournament will return to Walton Casuals’…

Read More
Open Banking key to supporting the vulnerable

Open Banking key to supporting the vulnerable

By Newsdesk

Open Banking will revolutionise creditor understanding of issues facing those in financial difficulty, delegates at Qualco Live at The Stoop 2019 heard. Phil Gossett, senior innovation manager at Nationwide Building Society, said his work has led him to believe that Open Banking will allow people to get a better grasp of their financial health and…

Read More
Helping the vulnerable is ‘good business sense’

Helping the vulnerable is ‘good business sense’

By Newsdesk

Funding charitable advice services for vulnerable customers and those with mental health issues is good business sense, as well as the right thing to do. That was the message from panellists in the second session of this year’s Qualco Live at The Stoop event at the Harlequins stadium on 6 June. Steve Coppard, deputy director…

Read More
Christian Jacob - Qualco Live

Refine your debt referral processes, creditors told

By Newsdesk

Creditors should work more closely with debt collection agencies to better understand the challenges facing their customers, according to speakers at this year’s Qualco Live at The Stoop. In an address to delegates, Christian Jacob, managing director of Qualco UK, said it was time that the industry started to look more closely at their processes…

Read More
Steve Coppard - Qualco Live

Government commits to fair treatment for vulnerable customers

By Newsdesk

Government agencies are changing the way they approach collections to improve customer engagement and protect vulnerable individuals. Delegates attending Qualco Live at The Stoop 2019 heard how the adoption of the new Fairness Principles under the Digital Economy Act 2017 has transformed attitudes towards collections and enforcement at government departments and local authorities across the UK.…

Read More
Language can improve mental health engagement

Language can improve mental health engagement

By Newsdesk

Organisations should reframe how they talk about mental health if they are to have more success engaging with those who are unwell. That was the advice of the boss of Harlequin’s Foundation, Marc Leckie, who explained how changing the terminology associated with mental health can assist in reaching individuals who may otherwise not talk about…

Read More
American innovations could improve UK customer behaviours - Qualco Live

American innovations could improve UK customer behaviours

By Newsdesk

Innovations from the credit industry in America could be used in the UK to improve customer repayment behaviours, industry experts have suggested. Speaking in a panel session at Qualco Live at The Stoop 2019, Melanie Cumming, head of transformation and strategy (C&R) at Santander and Adam Gillott, head of debt and utilities at TransUnion, said…

Read More
Technology is key to vulnerable engagement

Technology is key to vulnerable engagement

By Newsdesk

Companies using new technologies to engage non-paying customers may find an improvement in bad debt levels, according to British Gas’ head of collections strategy. Addressing delegates at Qualco Live 2019, British Gas’ collections boss, Rob Mayer, explained that the company has seen noticeably positive results in recent months by encouraging customers to make contact by…

Read More
Qualco Live at The Stoop

Qualco Live at The Stoop: Industry seeks methods to protect the vulnerable

By Newsdesk

Leading figures in the credit and collections industry gathered at the home of Harlequins at the start of June for the return of Qualco Live. Delegates attending the interactive event at The Stoop, Twickenham, addressed some hard-hitting topics in a series of panel sessions and seminar presentations relating to Financial Hardship and Mental Wellbeing. The…

Read More
Qualco Live returns to the home of the Harlequins

Qualco Live returns to the home of the Harlequins

By Newsdesk

Qualco UK’s interactive event returns on Thursday 6th June to the home of rugby union club Harlequins RFC. Qualco Live at The Stoop will offer a series of incisive sessions, which will explore the link between mental health and financial hardship. Cabinet Office deputy director, Steven Coppard is confirmed as the keynote speaker. Steven heads up…

Read More