Qualco News

James Goddard appointed

Qualco UK appoints new Head of Risk & Compliance

By Newsdesk

James Goddard has been appointed Head of Risk & Compliance at Qualco UK. Goddard has over 15 years of experience in the collections and recoveries sector within a wide variety of companies. His most recent role at Enova International, a US fintech firm, saw him manage a team of analysts and develop new partnerships to…

Read More
Qualco UK celebrates World Mental Health Day in partnership with Harlequins at The Stoop

Qualco UK celebrates World Mental Health Day in partnership with Harlequins at The Stoop

By Newsdesk

Qualco UK welcomed more than 60 clients and partners to its World Mental Health Awareness Day in partnership with Harlequins at The Stoop on Thursday 10 October. The event took place on World Mental Health Day, and it offered guests a variety of informal sessions to enhance their mental wellness. The day kicked off with…

Read More
The Stoop

Qualco UK invites the industry to join its World Mental Health Day activities

By Newsdesk

Qualco UK is to host an event on World Mental Health Day at The Stoop – home of Premiership rugby team, Harlequins – on Thursday 10th October, and the industry is invited to submit staff teams to take part. The event offers businesses a platform to express the importance of mental wellbeing amongst their workforce, and…

Read More
Qualco UK to take part in #TeamCALM London 10k

Qualco UK to take part in #TeamCALM London 10k

By Newsdesk

Staff from Qualco UK will pull on their running shoes in aid of the Campaign Against Living Miserably (CALM) to take part in the ASICS London 10k on Sunday 21st July. Team members taking part include Christian Jacob, Richard Nash, Shihab Borumand, Helen Mortimer and Adam Cox. Some of them are keen runners, some have…

Read More
Qualco UK’s charity football tournament returns 1 August 2019

Qualco UK’s charity football tournament returns 1 August 2019

By Newsdesk

Qualco UK’s seven-a-side charity football tournament returns on Thursday 1 August 2019, and the industry is invited to sign up to get involved. The inaugural tournament last year involved nine teams and raised more than £1,700 for charities Princess Alice Hospice and the Campaign against Living Miserably (CALM). The tournament will return to Walton Casuals’…

Read More
Open Banking key to supporting the vulnerable

Open Banking key to supporting the vulnerable

By Newsdesk

Open Banking will revolutionise creditor understanding of issues facing those in financial difficulty, delegates at Qualco Live at The Stoop 2019 heard. Phil Gossett, senior innovation manager at Nationwide Building Society, said his work has led him to believe that Open Banking will allow people to get a better grasp of their financial health and…

Read More
Helping the vulnerable is ‘good business sense’

Helping the vulnerable is ‘good business sense’

By Newsdesk

Funding charitable advice services for vulnerable customers and those with mental health issues is good business sense, as well as the right thing to do. That was the message from panellists in the second session of this year’s Qualco Live at The Stoop event at the Harlequins stadium on 6 June. Steve Coppard, deputy director…

Read More
Christian Jacob - Qualco Live

Refine your debt referral processes, creditors told

By Newsdesk

Creditors should work more closely with debt collection agencies to better understand the challenges facing their customers, according to speakers at this year’s Qualco Live at The Stoop. In an address to delegates, Christian Jacob, managing director of Qualco UK, said it was time that the industry started to look more closely at their processes…

Read More
Steve Coppard - Qualco Live

Government commits to fair treatment for vulnerable customers

By Newsdesk

Government agencies are changing the way they approach collections to improve customer engagement and protect vulnerable individuals. Delegates attending Qualco Live at The Stoop 2019 heard how the adoption of the new Fairness Principles under the Digital Economy Act 2017 has transformed attitudes towards collections and enforcement at government departments and local authorities across the UK.…

Read More
Language can improve mental health engagement

Language can improve mental health engagement

By Newsdesk

Organisations should reframe how they talk about mental health if they are to have more success engaging with those who are unwell. That was the advice of the boss of Harlequin’s Foundation, Marc Leckie, who explained how changing the terminology associated with mental health can assist in reaching individuals who may otherwise not talk about…

Read More